Fix payment bug on your business relationship

If you try to buy something on Google Play simply your payment is declined or won't process, try the steps below.

If you've bought something then have a problem with or question near it, see bug with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments contour might exist deactivated. To reactivate your profile, submit your payment data.

  1. Sign in to Google Pay.
  2. At the top, select Alerts Alert.
  3. If yous take a red alert, enter your payment information and wait for the squad to reply.

    Google Pay notifications

  4. Check your e-mail for the review results.

Endeavor to pay with a unlike payment method

If at that place'south a problem with 1 payment method, you can try paying with a different 1.

  1. On your Android phone or tablet, open the Google Play Store app Google Play.
  2. Go dorsum to the item that you want to buy and tap the price.
  3. Tap the current payment method.
  4. Choose a different payment method or add a new ane.
  5. Follow the on-screen instructions to consummate your purchase.

Fix credit and debit card errors

There may be a problem with your credit or debit card if you lot see ane of the following error messages:

  • 'Unable to procedure payment: depression carte du jour balance'
  • 'Unable to complete transaction. Please utilize some other form of payment'
  • 'Your transaction cannot exist completed'
  • 'Unable to consummate transaction: expired bill of fare'
  • 'Correct this card info or try another carte du jour'

To fix these errors, try the following steps:

Brand sure that your carte and address information is up to engagement

Expired credit cards or old billing addresses are a mutual reason for payments not to work properly. To update this information, utilise Google Payments:

Remove or update expired cards

Expired cards crusade payments to be declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method that you are trying to use for the purchase.
  3. Check the expiry date of the payment methods listed.
  4. Remove or update whatsoever expired payment methods.

Check that your card address matches the address in Google Payments

If your credit card is registered to a different accost, this can cause the payment to be declined. Check that the postal code matches your electric current address.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method that you are trying to use for the buy.
  3. ClickEdit.
  4. Bank check that the address listed matches the billing address of your card.
  5. If needed, update the address.

Then, try your purchase again.

Submit whatsoever actress information that is requested

If the error message is followed by instructions for submitting additional information to Google, please submit it. We will not exist able to process the transaction on your account without this information.

Contact your bank or card issuer

Your carte may have specific restrictions which cause the transaction to be declined. Contact the establishment that issued your menu to ask about the transaction and see if they know the reason for the decline.

Fix errors with other payment methods (direct operator billing, online banking, Google Play Residual, Gift Cards and more than)

If you see 'Your payment was declined due to an event with your account'

If you see this message, information technology might be because:

  • We saw a suspicious transaction on your payments profile.
  • We need a little more information to protect your business relationship against fraud.
  • We need a little more information to comply with EU law (customers from European Union member states simply).

To aid fix these issues:

  1. Go to the payments centre.
  2. Accept action on any errors or requests in the payments eye.
    • You might demand to verify your identity earlier yous can buy annihilation through your Google Account.
  3. Make sure that your name, accost and payment information are up to date.

If a payment method is greyed out

If you lot come across a greyed out payment method while making a purchase on Google Play, that payment method isn't valid for that particular buy. Use a unlike payment method to complete your buy.

If yous utilise dual SIM card devices

Check if the right SIM card is in slot 1 and remove any SIM card from slot two.

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